Refund policy

At ZAGO Manufacturing Co., we take pride in manufacturing high-quality sealing fasteners and components that meet stringent certifications and industry standards. Due to the specialized nature of our products, the following policy applies to all orders placed:

1. Custom and Specialty Orders

All custom orders or specialty products, including but not limited to items with specific customer requirements (e.g., size, material, design), are non-refundable and non-returnable. These products are manufactured to meet unique specifications, and as such, we cannot accept returns or offer refunds for these items once production has begun.

2. Standard Product Orders

For standard products in our catalog, we maintain a non-refundable, non-returnable policy as well. Once an order is placed and confirmed, it cannot be canceled, returned, or refunded. We encourage customers to verify all product specifications prior to placing an order to ensure accuracy.

3. Defective Products or Manufacturing Errors

In the unlikely event that a product is found to be defective or if there is a manufacturing error, we will review the issue on a case-by-case basis. If the defect or error is confirmed, ZAGO will provide a replacement product at no additional cost, but no refunds will be issued. Customers must report any defects or errors within 7 days of receiving the product to qualify for a replacement.

4. Order Verification

To prevent order discrepancies, we strongly encourage our customers to carefully review all order details, including product specifications, quantities, and shipping information, before finalizing any transaction. If you need assistance in selecting the appropriate product, please contact our customer service team for guidance.

5. Shipping Damages

ZAGO takes responsibility for products shipped using our UPS account. We strive to ensure that all products are securely packaged to minimize the risk of damage during transit. Customers are encouraged to inspect all deliveries upon arrival. If any visible damage is found, it should be reported to ZAGO within 7 days of receiving the shipment. ZAGO will handle the claims process with UPS directly. If a claim is approved, we will either replace the damaged product or provide an appropriate solution. Please retain all packaging materials and damaged items until the claims process is completed.

6. Exceptions

In rare cases where an exception may be made to the non-refundable, non-returnable policy, ZAGO reserves the right to assess restocking fees or other charges. Any such exceptions must be pre-approved in writing by ZAGO’s management.

By placing an order with ZAGO, you acknowledge that you have read and agree to the terms of this Non-Refundable, Non-Returnable Policy.

For any questions or concerns, please contact our customer service team.